This Privacy Policy explains how Superior Tax Pros LLC ("Superior Tax Pros," "we," "our," or "us") collects, uses, and protects your information when you engage with our tax preparation and related financial services, including appointment confirmations, reminders, document requests, and promotional communications.
1. Collection of Your Personal Information
We collect the following personally identifiable information ("Personal Information") when you voluntarily provide it to us:
• First and Last Name
• Email Address
• Phone Number
• Tax preparation or appointment details
• Payment information (if applicable)
• Government-issued information required for tax filing (such as SSN, ITIN, or EIN)
We may collect this information when you:
• Register for tax preparation services or programs
• Submit an inquiry or request information
• Opt in to receive promotional messages or updates
• Complete a purchase or payment transaction
• Provide documentation necessary to complete your tax return
We may also collect non-personal data such as device/browser type, IP address, and interaction logs via website analytics.
2. Use of Your Personal Information
Superior Tax Pros uses your personal information to:
• Prepare and file tax returns on your behalf
• Schedule and confirm appointments
• Send reminders and service-related communications
• Share occasional offers, updates, and promotions
• Respond to inquiries or customer service requests
• Complete payment transactions, when applicable
We may also use anonymized or aggregated data to analyze trends, improve our services, and enhance customer experience.
3. Sharing Information with Third Parties
We do not sell, rent, or lease your personal information.
We may share your data with trusted service providers (such as tax software platforms, SMS/email providers, scheduling software, and payment processors) strictly for purposes related to providing the services above. These parties are contractually obligated to maintain the confidentiality and security of your information.
We may disclose your personal data if required to:
• Comply with legal obligations or valid government requests
• Enforce our agreements and protect our rights
• Protect client safety or prevent fraud
4. Your Rights (GDPR & CCPA)
You have the right to:
• Access or request a copy of your personal data
• Request correction or deletion of your data
• Opt out of promotional communications at any time
• Request that we do not sell your data (we never do)
• Know the categories of personal data we collect and process
To exercise these rights, email us at [email protected]. We will respond to verifiable requests within 30 days, as required by law.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law (including IRS retention requirements).
6. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access or disclosure. This includes the use of encrypted data transfers (SSL), secure platforms for scheduling and tax preparation, and access controls.
However, no method of data transmission over the Internet is 100% secure. By using our services, you acknowledge this risk.
7. Children Under 13
We do not knowingly collect personal information from individuals under 13 years of age. If you are a parent or guardian and believe we have collected information from a child, please contact us so we can remove the data.
8. Communications & Opt-Out
By providing your contact information, you consent to receive communications related to scheduling, tax preparation, document requests, reminders, or promotions.
You may opt out of promotional messages at any time by clicking “Unsubscribe” or by contacting us at [email protected].
9. Changes to This Privacy Policy
Superior Tax Pros may update this Privacy Policy periodically. We will notify you of significant changes via email or by updating this page. Continued use of our services after changes means you accept the updated policy.
10. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us:
Superior Tax Pros LLC
Address: 1003 Louisiana Ave. Ste 114, Lafayette, LA 70501, United States
Phone: (337) 210-7267
E-mail: [email protected]